Returns and Refunds
Last updated: [date]
Draft — complete and verify against consumer law in each market before publication
1. Eligibility for returns
Items may be returned within [return window] of delivery if they are unused, unopened and in their original packaging, unless otherwise stated below. This policy does not limit any rights you have under applicable consumer protection law.
2. Damaged or incorrect products
If you receive a damaged, defective or incorrect item, contact us within [timeframe] with your order reference and photographs. We will review the issue and offer a replacement, refund or other remedy as appropriate.
3. Refund requests
Approved refunds are made to the original payment method. Processing time: [processing period].
4. Order cancellation
You may request cancellation before your order is dispatched. Once dispatched, the returns process applies. [Company to confirm.]
5. Shipping costs
Who bears return shipping costs, and whether original shipping charges are refundable: [Company to confirm.] International return shipping may be subject to import rules and duties.
6. Perishable and food product considerations
For safety and hygiene reasons, opened food products and perishable items generally cannot be returned unless they are damaged, defective or incorrect. Food products that have been shipped internationally may not be eligible for return across borders.
7. Customer support
To start a return or ask a question, use the contact form or email [official email], including your order reference.